Shipping policy
Shipping Policy
We provide shipping services to all 50 states in the U.S. and all provinces and regions in Canada. Orders are processed on business days from Monday to Friday (excluding federal holidays). The processing time may change based on product stock and order quantity.
Shipping Fees
Shipping fees are calculated at checkout according to the delivery address, package weight and size. All applicable fees will be shown before you confirm your order.
Order Tracking
After your order is shipped, we will send a shipping confirmation email with a tracking number to your registered email address. You can use this number to check your delivery status on the official website of the shipping company.
Shipping Carriers
We cooperate with reliable logistics companies, including but not limited to UPS, FedEx, USPS and Canada Post, to ensure safe and stable delivery of your package.
Undeliverable Packages
If the package cannot be delivered due to an incorrect or incomplete address you provided, you will be responsible for the extra shipping cost for re-delivery. We highly recommend you double-check your shipping information before placing an order.
Damaged or Lost Packages
If your package arrives damaged or is confirmed lost by the carrier, please contact our customer service team as soon as possible. We will actively solve the problem in accordance with the carrier's claim process.
Address Modification
We cannot guarantee address changes once the order is placed. If you need to revise the address, please contact us immediately, and we will try our best to help you before shipment.
Contact Us
If you have any questions about shipping, please contact our customer service team through the contact information on our website.